REFUND POLICY

REFUND POLICY

We hope to build trust and long-term relationship with our customers so we aim to provide excellent service quality and fair compensation available to resolve your problems.

 

Defective or Damaged Products

If you have received faulty or damaged products, please contact us with images of the product within 7 days.

We will gladly send out a replacement order or issue you a full refund.

Items Lost in Transit

By ordering from us, you agree with our shipping times.

Most orders get delivered within the posted time frames; however, external factors such as customs inspections can sometimes cause delays.

If your order shipping times exceeds our displayed time frame by 14 business days, you can contact us and we will gladly send out a replacement order, or issue a full refund.

Returns

We do not accept returns for refunds.

Our guarantee only covers defective or damaged products.

Your satisfaction is our priority, but this policy is in place so that we can continue to offer free worldwide shipping on all orders.

Lost or Stolen Packages

TheSuperProdcut is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.

Upon inquiry, TheSuperProdcut will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.

Order Cancellation

As soon as the order has been processed by our warehouse (i.e. being shipped) we can not cancel your order.